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Advent Technologies
Advent Technologies 50 Iron Point Cir. Suite 110 Folsom, CA 95630 Varied
916-476-2992 Schedule A 15-Minute Discovery Call
  • Services

    • IT & Cloud Services

      • Managed IT

      • Co-Managed IT

      • Outsourced IT Support

      • IT Help Desk

      • Cloud

      • Microsoft 365

    • Security & Compliance

      • Cybersecurity

      • IT Complaince

      • HIPAA Compliance

      • PCI Compliance

      • FTC Compliance

    • Backup & Continuity

      • Disaster Recovery Planning

      • Data Backup & Recovery

    • Communication & Infrastructure

      • Business Video Surveillance Systems

      • VoIP Phone Systems

      • Structured Cabling

  • Industries

    • Auto & RV Dealers

    • Construction, Engineering, Architecture

    • CPA Firms

    • Dental

    • Healthcare

    • Law Firms

    • Professional Services

    • Property Management

    • Service Industries

    • SMBs

  • About

    • Referral Program

  • Resources

    • Blog

    • Newsletters

  • Support

  • Contact

Contact Us

IT Help Desk Services

At Advent Technologies, we provide IT help desk services, offering businesses the support they need to resolve technical problems quickly and efficiently. Whether your team needs help with software troubleshooting, network issues, or system performance concerns, our expert IT technicians are available remotely or on-site whenever necessary.

Schedule A 15-Minute Discovery Call

 
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Common IT Challenges for Businesses 

Many businesses struggle with IT support due to slow response times and lack of accountability. Without a dedicated IT help desk, companies often experience:

  • Recurring IT Issues - Slow computers, software crashes, and unresolved network problems disrupt daily operations.

  • Long Wait Times for IT Support - Many businesses wait hours or even days for IT assistance, delaying critical workflows.

  • Lack of IT Expertise - Without a professional IT team, employees waste time troubleshooting technical issues instead of focusing on their work.

  • Cybersecurity Vulnerabilities - Weak IT support leaves businesses exposed to cyber threats, phishing attacks, and malware infections.

  • Unreliable System Performance - Outdated software, network downtime, and slow hardware create unnecessary bottlenecks.

With Advent Technologies' IT help desk services, businesses get fast, expert technical support, 24/7 monitoring, and proactive solutions to prevent IT problems before they disrupt operations.

Why Businesses Choose Advent Technologies for IT Help Desk Support 

  • Rapid Response Times - No more waiting hours or days for IT help. Our team provides immediate troubleshooting and quick resolutions.

  • 24/7 IT Support - Our help desk is available around the clock, ensuring your business always has access to expert technical assistance.

  • Remote & On-Site IT Support - We resolve most IT issues remotely, but for more complex problems, we offer on-site troubleshooting and repairs.

  • Proactive IT Maintenance - Instead of just fixing problems, we prevent them with proactive system monitoring and regular updates.

  • Clear, Non-Technical Communication - We do not use technical jargon. Our experts provide straightforward IT solutions in plain language.

We support businesses in healthcare, finance, law firms, retail, real estate, manufacturing, and more, ensuring secure, efficient, and reliable IT operations.

Schedule A 15-Minute Discovery Call
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Sacramento Kings Small Business Partner 25-26 logo in purple and gray on black background
Sacramento Kings Small Business Partner 25-26 logo in purple and gray on black background

IT Services by Advent Technologies

Advent Technologies provides a comprehensive range of IT solutions designed to help businesses enhance security, improve efficiency, and maintain compliance. With over 20 years of experience, we support organizations across multiple industries with customized IT services that eliminate technology headaches and drive business success.

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Managed IT

Managed IT

IT should enhance business operations—not slow them down. Our managed IT services offer businesses a fully outsourced IT department that handles everything from network monitoring to cybersecurity. We provide 24/7 system maintenance, proactive threat management, and infrastructure optimization to ensure smooth and secure operations.

 Managed IT Services →
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Cybersecurity

Cybersecurity

Cyber threats are evolving rapidly, making advanced cybersecurity solutions essential for businesses. We provide firewall management, endpoint security, and network monitoring to protect against cyberattacks. Our AI-driven threat detection systems identify and neutralize risks before they compromise sensitive data. Whether defending against ransomware, phishing attempts, or insider threats, our cybersecurity solutions are built to keep your business safe.

Cybersecurity Services →
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VoIP Phone Systems

VoIP Phone Systems

Reliable business communication is essential for productivity. Our VoIP phone systems provide scalable, cloud-based phone solutions that include call forwarding, video conferencing, voicemail-to-email integration, and mobile connectivity. Whether supporting remote teams or multi-location businesses, our VoIP solutions improve call quality, reduce costs, and streamline communication.

VoIP Phone Systems Services →
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Co-Managed IT

Co-Managed IT

For businesses with internal IT teams, our co-managed IT services provide additional expertise and support. We work alongside in-house IT staff, offering advanced cybersecurity solutions, compliance management, infrastructure support, and IT consulting. This partnership model enhances IT efficiency without replacing your existing team.

Co-Managed IT →

Additional Services We Offer

Cloud Services

Migrating to the cloud offers greater scalability, security, and flexibility for businesses. We help organizations transition to cloud-based infrastructure, optimize cloud storage solutions, and implement hybrid or multi-cloud environments that enhance collaboration and operational efficiency. Our team ensures secure cloud configurations, data encryption, and seamless integration with existing systems.

IT Compliance Services

Compliance with industry regulations is critical to avoid fines, data breaches, and legal consequences. We offer full-scale IT compliance services, ensuring businesses meet security standards and regulatory requirements. Our services cover FTC, PCI, and HIPAA compliance, providing ongoing assessments, security enhancements, and documentation support.

FTC Compliance Services

Regulations set by the Federal Trade Commission (FTC) require businesses to implement stringent security measures when handling customer data. We help companies develop and enforce compliance policies, secure sensitive information, and conduct security audits to meet FTC requirements and prevent violations.

PCI Compliance Services

Businesses that process credit card payments must adhere to PCI DSS (Payment Card Industry Data Security Standard) to protect payment information. Our team ensures secure payment systems, data encryption, and network segmentation to prevent fraud and data breaches. We also conduct PCI compliance assessments and implement real-time security monitoring.

HIPAA Compliance Services

Healthcare organizations handling protected health information (PHI) must meet strict HIPAA (Health Insurance Portability and Accountability Act) requirements. Our compliance solutions include data encryption, secure access controls, network monitoring, and risk assessments to prevent unauthorized data access and ensure regulatory compliance.

IT Help Desk Services

Employees rely on efficient IT support to stay productive. Our IT help desk services provide businesses with 24/7 remote support, on-site troubleshooting, and proactive IT assistance. Whether resolving software issues, managing user access, or fixing network disruptions, our help desk team ensures seamless operations with minimal downtime.

Outsourced IT Support

For businesses without an in-house IT team, outsourcing IT support offers a cost-effective way to maintain secure, high-performing systems. We provide help desk support, infrastructure management, cloud services, and IT consulting to optimize IT performance while reducing operational costs.

Microsoft 365 Services

Microsoft 365 is a powerful productivity suite, but without proper management, businesses fail to maximize its potential. Our Microsoft 365 services include setup, migration, security configurations, and ongoing administration to ensure businesses get the most out of tools like Teams, OneDrive, SharePoint, and Outlook.

Business Video Surveillance Systems

Protecting your business requires more than just traditional security measures. Our business video surveillance systems provide high-definition monitoring, AI-powered threat detection, and seamless integration with access control systems. With remote viewing capabilities and cloud-based storage options, business owners can monitor security in real-time from any location.

Structured Cabling Services

A strong IT infrastructure starts with structured cabling. We design and install high-performance network cabling systems, including fiber optics, Cat6 cabling, and data center wiring. Our structured cabling solutions ensure seamless network performance, reduced interference, and future-proof connectivity for growing businesses.

Disaster Recovery Planning

Unplanned disasters—whether cyber incidents, power outages, or natural disasters—can severely impact operations. Our disaster recovery services provide businesses with customized response strategies, redundant infrastructure, and failover solutions to restore systems quickly. We help organizations develop business continuity plans that keep critical functions running, even during unexpected disruptions.

Data Backup & Recovery Services

Data loss can cripple a business, but with a robust backup and recovery plan, you can prevent catastrophic downtime. We offer automated cloud and on-premise backup solutions, ensuring that your critical data is protected and easily recoverable in the event of accidental deletion, system failure, or cyberattacks. Our rapid recovery solutions minimize downtime and ensure business continuity.

Frequently Asked Questions (FAQs)

What is an IT help desk, and why does my business need one? 
An IT help desk is a centralized support service that assists businesses with technical issues, troubleshooting, and IT system management. A dedicated IT help desk ensures fast problem resolution, minimal downtime, and secure IT infrastructure. Without a help desk, businesses risk slow IT response times, security vulnerabilities, and reduced productivity.
How quickly can your IT help desk respond to issues? 
Our IT help desk provides immediate remote support for common IT issues, with most problems resolved within minutes to hours. For on-site support, we dispatch technicians quickly to address more complex IT challenges that require hands-on troubleshooting.
What types of businesses benefit from IT help desk services? 

Our IT help desk services are ideal for small to mid-sized businesses that rely on technology for daily operations. Industries such as healthcare, finance, law firms, retail, manufacturing, and real estate benefit from having a dedicated IT support team to manage technical issues efficiently.

Do you provide 24/7 IT support for businesses? 

Yes, we offer 24/7 IT help desk services to ensure your business has continuous technical support, even outside regular business hours. This is especially important for businesses that operate after-hours, rely on remote teams, or require constant system availability.

Can you support businesses with multiple locations? 

Yes. Our IT help desk provides centralized support for businesses with multiple locations. Whether you have remote employees, multiple offices, or a hybrid workforce, we ensure consistent IT support across all locations.

What Our Clients Are Saying About Our Services:

★★★★★

They have ALWAYS been there when we needed them

We have worked with Advent Technologies for several years, and they have ALWAYS been there when we needed them. Recently our server failed to boot, which meant that we were a CPA firm that was dead in the water during tax season. Our Advent guy, Heath, was here in less than an hour, and got us...

We have worked with Advent Technologies for several years, and they have ALWAYS been there when we needed them. Recently our server failed to boot, which meant that we were a CPA firm that was dead in the water during tax season. Our Advent guy, Heath, was here in less than an hour, and got us running again. This is the rule, not the exception. They take care of our off-site backups and monitor our system for a reasonable monthly fee. Thanks, Advent!


application

Randall Kilgore

CPA
Kilgore & Co. Accountancy

Responsive And Critical To Our Success!

The Advent Team's responsiveness and understanding of our technology needs have allowed us to be more productive and efficient. Their expertise has been critical to our ongoing success. Advent Technologies professionalism and reliability are hallmarks of their work.

Smiling middle-aged man in a blue suit and white shirt standing outdoors with a blurred brick and tile background.

Ronald H. Melchin

Law Offices of Ronald H. Melchin, APC

Get Reliable IT Help Desk Services Today 


Slow IT support is not an option in today's business environment. Advent Technologies provides fast, reliable, and expert IT help desk services to keep your business running smoothly and securely.

Whether you need 24/7 remote support, on-site troubleshooting, or proactive IT monitoring, our team is ready to assist whenever you need it.

Contact us today to schedule a consultation and ensure your business has the best IT support.

Get In Touch

Advent Technologies

Phone: 916-476-2992
Email: info@adventtechnologies.net

Schedule A 15-Minute Discovery Call

Folsom

50 Iron Point Cir., Suite 110

Folsom, CA 95630

Modesto

503 Bangs Ave, Suite J

Modesto, CA 95356

Services

  • Business Video Surveillance Systems
  • Cloud
  • Co-Managed IT
  • Cybersecurity
  • Data Backup & Recovery
  • Disaster Recovery Planning
  • FTC Compliance
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  • IT Complaince
  • IT Help Desk
  • Managed IT
  • Microsoft 365
  • Outsourced IT Support
  • PCI Compliance
  • Structured Cabling
  • VoIP Phone Systems

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