November 24, 2025
The holiday season brings enough challenges without technology causing unnecessary headaches. Customers are rushing to complete last-minute tasks, employees are balancing family commitments, and everyone's stress levels are through the roof. The last thing you want is to lose customers over preventable tech glitches.
Consider this your essential Holiday Tech Etiquette Handbook—because no one wants to be remembered as that business that spoils someone's day.
1. Update Your Business Hours Online Before the First Frustrated Call
Imagine a customer rushing across town during their lunch break only to find your doors locked despite Google saying you're open. Suddenly, you've become the villain in their story.
Where to update your holiday hours:
- Your Google Business Profile—the primary reference point
- Your social media channels like Facebook, Instagram, and Yelp where customers search
- The banner on your website with clear holiday hours
- Apple Maps—surprisingly, many use this
Example message: "Happy Holidays! We'll be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to enjoy time with loved ones. Back to regular hours Monday morning—probably with a mild turkey hangover but ready to serve you!"
2. Craft Warm, Human Out-Of-Office Replies
Taking a holiday break? Leave customers with an auto-reply that's both professional and personal—not robotic—to keep communication friendly and clear.
Example message: "Thanks for reaching out! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll respond promptly once we're back and caffeinated. For urgent matters, please call our support line at (XXX) XXX-XXXX. Wishing you a joyful holiday season!"
3. Keep Out-Of-Office Messages Professional and Concise
Avoid oversharing personal plans in your auto-reply—customers don't need to hear about your trip to Denver or Bob's "Friendsgiving potluck."
Sharing too many details can compromise security and overwhelm customers. Stick to dates, expected response times, and alternative contacts. Save the stories for your social media channels.
4. Test Phone Systems Ahead of Peak Holiday Calls
Don't let outdated voicemail messages frustrate callers already under holiday stress. Verify your greeting accurately reflects current hours and options.
Pro tip: Dial your own business number to hear your voicemail firsthand—you'll be surprised how many still have 2019 greetings.
Sample voicemail: "You've reached [Business Name]. We're currently closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent issues, press 1 to reach our on-call support. Happy Holidays, and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines Early to Avoid Last-Minute Panic
If your business handles shipping or deliveries, prominently share cutoff dates online and send timely reminders via email. Clear communication prevents disappointment and strengthens customer trust.
No one wants to explain why an anniversary gift will arrive in January due to missed deadlines.
Your Holiday Tech Etiquette Cheat Sheet: Happy Customers Mean Thriving Business
Holiday tech etiquette boils down to clear communication, a human touch, and respect for your customers' time. A few thoughtful updates now can save you hours of headaches later while keeping your reputation shining.
Remember: It's not just about avoiding problems—it's about showing your customers you care, even when you're offline.
Need expert help to keep your systems running smoothly and your customers delighted this holiday season? Call us at 888-820-2992 or click here to schedule your free 15-Minute Discovery Call. Let's explore simple solutions for a stress-free holiday period.
